How We Protect Your Data

We at The Real Wood Workshop values the personal information our customers share with us. Any personal information collected from visitors to our website – whether automatically or through voluntary submission – will be securely stored on secure servers, with up-to-date cyber security from reputable hosting vendors. 

We are committed to protecting our customers’ privacy online and will only use personal information lawfully, in compliance with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.Types of Information We May Collect:

  • Names 
  • Addresses
  • Contact Numbers 
  • Email Addresses 
  • IP Addresses (to verify the authenticity of an order) 
  • Credit/Debit Card Details (stored securely as partial data only) 

We are registered with the Information Commissioner’s Office (ICO), ensuring compliance with data protection regulations. For reference, our registration number is ZB835839. 

Additionally, we only utilise payment processors who are certified as PCI-DSS compliant (Payment Card Industry Data Security Standards). Their certification ensures that we meet strict standards for securely processing and handling credit and debit card information. 

For more information on PCI-DSS, please visit www.pcisecuritystandards.org.

 

Reasons for Collecting Personal Information

We may collect and use personal information for the following purposes: 

  1. To process customer orders efficiently and accurately 
  2. To validate customers as genuine and prevent fraudulent activity 
  3. To deter misuse of our website(s) 
  4. To inform customers of our latest offers and products, provided they have explicitly granted us permission to send such correspondence 
  5. To deliver the best possible customer service and gather feedback on how we can improve our services and product range 

You can check your account information at any time by logging into your Member Account. If you find any inaccuracies, please correct them directly through your account or contact us via email for assistance. 

 

Key Elements of Our Privacy Policy

  • We Do Not Share Your Information: We do not sell or disclose your personal information to other companies or mailing lists 
  • No Spam Marketing Emails: In compliance with the Privacy and Electronic Communications Regulations (PECR), we do not send unsolicited or spam marketing emails 
  • Consent for Future Communication: We will only send you marketing emails if you have provided explicit consent during account creation or purchase. Telephone order customers must specify if they wish to be excluded from future correspondence 
  • Revoking Email Consent: You can opt out of receiving emails at any time through your Member Account or by contacting us directly

     

Use of Cookies 

To improve your shopping experience, we may use technology to track visitor behavior on our website(s). This includes the use of session variable cookies, which are stored temporarily in your browser settings. You can modify your browser settings to block cookies. 

For questions about this privacy policy or to contact us directly, please contact us.